Privacy Policy

Last updated: December 2, 2025

1. Introduction

This Privacy Policy explains how Austin Packaging (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or use our website and related online services (collectively, the “Site”).
By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

We may collect the following types of information when you interact with our Site:

Information you provide directly
- Name, company name, job title
- Contact details (email address, phone number, postal address)
- Project and packaging requirements submitted via contact or quote forms
- Files you upload (artwork, briefs, documents)
- Messages or feedback you send us
Automatically collected information
- IP address, browser type, device information, operating system
- Pages visited, time and date of visit, referring URL
- Interaction data (clicks, form submissions, time spent on pages)
Cookies and similar technologies
We may use cookies and similar technologies to improve website performance, remember your preferences, and analyze Site usage. You can usually control cookies through your browser settings, but disabling cookies may affect certain features of the Site.

3. How We Use Your Information

We use your personal information for purposes including:

Providing and operating our printing and packaging services
Responding to enquiries, quote requests, and customer support needs
Preparing offers, estimates, and proposals for your packaging requirements
Managing orders, production, shipping, and after‑sales communication
Improving our Site, products, and services based on user behaviour and feedback
Sending you important updates about services, policies, or security issues
With your consent, sending marketing communications about our products, offers, events, or industry insights
Meeting legal, regulatory, tax, and compliance obligations

4. Legal Basis for Processing (if applicable)

Where applicable under data protection laws (such as GDPR), we process personal data based on one or more of the following legal grounds:

Your consent
Performance of a contract or steps taken at your request before entering a contract
Compliance with a legal obligation
Our legitimate business interests (for example, improving services, preventing fraud, securing our systems), provided your rights and interests do not override those interests

5. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service providers and partners who support our operations (such as IT providers, hosting companies, analytics providers, logistics partners, and professional advisors), bound by confidentiality and data protection obligations
Affiliated or group companies involved in fulfilling your requests or supporting our services
Authorities or third parties where required by law, regulation, court order, or to protect our rights, property, or safety, or that of others
Third parties in business transfers, such as mergers, acquisitions, or restructuring, in which case your data may be part of transferred assets

Any sharing is limited to what is necessary to fulfil the relevant purpose.

6. International Transfers

If your information is transferred to and processed in countries outside your own, we take appropriate measures to protect your information in accordance with applicable data protection laws, such as using contractual safeguards or other legally recognized mechanisms.

7. Data Retention

We retain personal information only for as long as necessary to:

Fulfil the purposes described in this Privacy Policy
Complete our contractual obligations
Comply with legal, tax, accounting, or regulatory requirements
Resolve disputes and enforce our agreements

When information is no longer needed, we will delete, anonymize, or securely store it in accordance with our internal policies and applicable law.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
No system is completely secure, and we cannot guarantee absolute security, but we continuously work to protect your information and review our safeguards regularly.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information, subject to legal or contractual obligations
Object to or restrict certain types of processing
Withdraw consent where processing is based on your consent (this will not affect processing that has already occurred)
Request a copy of your data in a structured, commonly used, machine‑readable format (data portability), where applicable

To exercise any of these rights, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding.

10. Cookies and Tracking Technologies

You can manage or disable cookies through your browser settings. Options typically include:

Blocking all cookies
Accepting cookies only from certain websites
Deleting cookies when the browser is closed

Our Site may also use third‑party analytics tools to understand how visitors use the Site. These tools collect information such as your IP address, browser type, and pages visited in an aggregated or pseudonymized form.

11. Third‑Party Links

Our Site may contain links to third‑party websites, applications, or services. We are not responsible for the privacy practices, content, or security of those third‑party properties. You should review the privacy policies of any third‑party sites you visit.

12. Children’s Privacy

Our Site and services are not directed to children under the age of 16 (or the age defined by applicable local law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate steps to delete that information.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. The “Last updated” date at the top of this page indicates when the latest changes were made.
Your continued use of the Site after any changes become effective constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:

Austin Packaging
Corporate Office Gala No. 9, Siddhivinayak Industrial Estate, Ashok Chakravarti Road, Behind Dr. Mehta, Bandongri, Ashok Nagar, Kandivali East, Mumbai – 400101,
sales@austinpackaging.net